Help & support

Cannot add a connector?

Check that your AI plan and workspace allow custom MCP connections. A workspace administrator may need to enable them first.

Cannot sign in?

Use the email your firm has enabled for Wissen. If your access has not been provisioned, contact your firm’s Wissen administrator.

A company is missing

Your connector uses your existing Wissen company permissions. Ask your firm’s Wissen administrator to check your coverage; reconnecting does not grant additional access.

Still stuck?

Email support@wissen-ai.com with the app, time and visible error. Leave passwords, sign-in codes and tokens out of your message.

Disconnect Wissen

Remove Wissen in your AI app to disconnect it. Contact support if you also need your Wissen account access revoked.